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Video: Could you be suffering from shopping bulimia?

  1. Transcript of: Could you be suffering from shopping bulimia?

    SAVANNAH GUTHRIE, co-host: Back now at 8:11. Does this sound familiar? You go on a spending spree only to turn around and return most of your purchases. MSNBC 's Contessa Brewer has more on what is an obsession for some shoppers.

    CONTESSA BREWER reporting: Shopping can be a guilty pleasure and an expensive habit. But closet space is not an issue when people buy knowing they're very likely going to send the goods back.

    Unidentified Woman: I always shop at stores with a good return policy because it's easier to give back things.

    Unidentified Man: I will buy multiple sweaters, hope that one of them fits me, and wake up in the morning and not remember buying them.

    BREWER: While we all take back an occasional sweater or two, some people are chronic returners, aka shopping bulimics.

    Dr. JEFF GARDERE (Clinical Psychologist): Shopping bulimia is someone who begins to shop and does it to the excess. It's a real high for people to be able to buy whatever they want and then to be able to return whatever they want. It's like the ultimate shopping without the consequences of incurring the debt.

    BREWER: Twenty-seven -year-old mom Jeanine Edwards admits to binge-and-purge shopping sprees.

    Ms. JEANINE EDWARDS (Editor of Momfinds.com): I am guilty of shopping bulimia. I buy way more than I should without thinking about it and then later feel guilty about it and send the majority of it back.

    BREWER: And with online stores offering free shipping and returns, it's never been easier to send it back.

    Ms. DARCY PENICK (Divisional Merchandise Manger, Shopbop.com): Shopbop 's return policy is that you can return for free. We provide a label in the package to make it really easy for you.

    Ms. EDWARDS: You order the shoe you have your eye on in every size, in every color and you get it in your house, try it on with the clothes that you have already and the ones you like you can keep, the ones you don't, send back, and it's no sweat off your back.

    BREWER: But is there any harm in buying now and returning later?

    Dr. GARDERE: When you're getting into buying all sorts of things that you really can't afford that are useless items and then you're spending all of your time purging, then I think there may be a real clinical issue.

    Ms. EDWARDS: I do think that it sort of encourages people to spend more frivolously. But on the same hand if it occurs to you a week later, 'I really don't need this' or 'I really don't have room for this,' you have that flexibility to take it back and remove that guilt from yourself.

    BREWER: So you can shop till you drop , just make sure you save your receipts. For TODAY, Contessa Brewer , NBC News, New York.

    GUTHRIE: So how do you break the cycle? Jean Chatzky is TODAY's financial editor. Robi Ludwig is a psychotherapist. Good morning to both of you.

    Dr. ROBI LUDWIG (Psychotherapist): Good morning.

    Ms. JEAN CHATZKY (Today Financial Editor): Hi, Savannah.

    GUTHRIE: Well, we'll get to the psychology of all this in a moment, but Jean , I'm sure a lot of people are thinking, 'Well, wait a minute, if I can return it and get my money back, is this really a big financial concern?'

    Ms. CHATZKY: You know, it's a big time concern, and they say time is money and they're right. If you're spending an inordinate number of hours on this, you really have to ask yourself, 'What else could I be doing with that time? Could I be making some money in that time? What is this really costing me?'

    GUTHRIE: And, Robi , so many people can relate to buying something...

    Dr. LUDWIG: Yes.

    GUTHRIE: ...and then returning it. When does it go to the next level of being a real problem?

    Dr. LUDWIG: Well, I think, first of all, if you're using a lot of your time looking at sites and then returning, if you're lying basically about using something and lying in order to get those returns, and some people in extreme cases will even damage products in order to say, 'I got something that isn't right' in order to return it.

    GUTHRIE: What's the psychology? I mean, are people getting a high like they'd get a high on something else?

    Ms. CHATZKY: Absolutely.

    Dr. LUDWIG: Yes, yes.

    Ms. CHATZKY: Yeah. Shopping feeds the same part of your brain as sex and chocolate, so.

    Dr. LUDWIG: It's the dopamine and endorphins, you get that high. And it also helps you to feel like the person you want to be, which is big, and that you can live this big lifestyle even in fact if you can't, so.

    GUTHRIE: Jean , how much of a concern is it to the retail industry? I mean, on the one hand they're making returns even easier to do all the time.

    Ms. CHATZKY: Because they know that people are not returning every single thing that they buy.

    Dr. LUDWIG: Yeah.

    Ms. CHATZKY: And a lot of those merchants have basically said, 'This is not all that bad for business.'

    GUTHRIE: And let's draw a distinction between people who buy and return and people who buy, wear it and then return .

    Ms. CHATZKY: OK.

    GUTHRIE: Because isn't that a little bit -- a form of stealing, almost.

    Ms. CHATZKY: Yeah.

    Dr. LUDWIG: Yeah.

    Ms. CHATZKY: That's a little fraudulent, and the stores have really tried to crack down on that by saying, 'If you cut off the tags, you cannot send it back.'

    GUTHRIE: Well, Robi , we have a few seconds left, let's do some tips.

    Dr. LUDWIG: OK.

    GUTHRIE: You say shop with a friend, ask yourself why you're doing this, limit your purchases and returns and don't buy without trying on, you say.

    Dr. LUDWIG: Yeah. And also, you want to ask yourself what mood are you trying to get rid of? Because most likely you're trying to have a certain feeling. Are you trying to get rid of your boredom, depression, anxiety? Those are all things that you want to look into because maybe there's another healthier way of dealing with those issues.

    GUTHRIE: All right. Robi Ludwig and Jean Chatzky , great to have you here. Thank you.

Image: Robi Ludwig
By TODAY contributor
TODAY.com contributor

Overboard shopping is a topic I know a little too much about. Just ask anyone who knows me. Now there's a new diagnostic component to this shopping addiction, called shopping bulimia.

Shopping bulimia is when people are overwhelmed by the desire to buy something in order to feel better, but once the initial happy buzz of buying wears off, they realize they can't afford their spree, so they quickly return their purchases.

If you are worried that your shopping addiction has veered into the realm of shopping bulimia, here are five warning signs:

  • Shopping to ease depression and anxiety.
  • Damaging perfectly good products and telling elaborate stories so retailers will accept returns.
  • Feeling euphoria and excitement after a purchase is made, followed by extreme buyer's remorse.
  • Buying pricey luxury items for social events with the intention of later returning them for refunds.
  • Having high expectations for how you should live your life, without the cash flow to maintain such a lifestyle.

You might ask, what's the big deal? You spend, you return and you get your money back. No harm done, right?

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Not so fast.

Those who engage in shopping bulimic behavior often lie and damage products to get retailers to take back these purchases. Stores and sales people can take big financial losses from this cyclical buy-and-return behavior.

So what's the cause for this out-of-control impulsivity? Part of this phenomenon is triggered by our consumer- and status-obsessed culture. We're bombarded by images telling us "we are because we have" or convincing us we need to have whatever the next best thing is. And technology has made access to all of these items easier to get than ever before. Most things are just a quick click away. Online shopping can be both entertaining and addictive.

Not everyone falls prey to these shopping addictions or compulsions. A percentage of people are genetically predisposed to have this addictive behavior, especially when it's coupled with environmental triggers.

Story: Why people hoard 200 light bulbs, 5 identical pairs of shoes

Those who are most likely to get caught up in this vicious cycle are those who find shopping gives them a huge high. Shopping can stimulate our pleasure centers. The endorphins and dopamine, the naturally occurring opiate receptor sites in the brain, turn on, which feels exhilarating to the shopper. Purchasing can also help someone to feel better about themselves and more like the person they want to be. It can also help relieve feelings of depression and anxiety, while encouraging temporary feelings of optimism and excitement.

The problem is, these good feeling are always transitory and never a permanent solution to the deeper issues they often mask, hence, the cyclical nature of this behavior.

Shopping bulimics are more in touch with the financial realities of their situation. This awareness triggers a lot of guilt, which gets them to return the item/items, so they can convince themselves they've avoided financial consequences for their spending. But all behaviors have consequences.

To get a better hold on the situation, here are a few questions you can ask yourself to promote healing and well-being:

  • Is this the best way to use you time, or could you use the purchase and return time in a more productive way?
  • Is this a way to avoid dealing with uncomfortable moods, like boredom, depression, anger or anxiety?
  • Do you feel you're doing the right thing by returning items you have no intention of keeping?
  • And, finally, are there alternative ways to get what you want?

For more help on ways to combat compulsive shopping, click here.

© 2012 MSNBC Interactive.  Reprints

Vote: Are you a ‘shopping bulimic’?

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